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Anchorage

Work at Home

CSR/Work From Home

Anchorage, Alaska - 11 Nov, 2019
  • 23 /Hour
  • Virtual Desk Jobs
  • Remote

Description

Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.

Do you care about helping others? Do you hold yourself to high accountability? Virtual Desk Jobs is currently looking for compassionate and hardworking Remote Customer Service Representatives to support our members during our peak enrollment season. Our company is committed to drug and pharmacy benefits management with member-centered solutions.

Responsibilities:

Receive incoming calls from members, pharmacies, and doctor’s offices about requests for information on medication and benefits.

Investigate and resolve member inquiries in a timely manner or escalate to an appropriate team member.

Navigate modern technologies such as extracting and researching data from various software platforms and multitasking dual computer screens while assisting Member concerns.

Maintain a suitable home office (i.e. locked door, desk, internet, etc.) and meet Prime required remote internet connectivity standards.

Adhere to and reinforce Prime and departmental standard operating procedures and training guidelines specific to HIPAA

Other duties as assigned

Minimum Qualifications:

1 year of customer service experience

Must be eligible to work in the United States without need for a work visa or residency sponsorship

High School Diploma or GED is required

​Additional Qualifications:

Strong PC skills with the ability to navigate multiple software systems simultaneously

Strong communication skills with a focus on professional demeanor and empathy

Ability to multitask

Detail-oriented

Pay: $23.85 per hour

Apply To Become A Customer Service Agent:

https://virtualdeskjobs.com/join-now/ and select the Customer Service Job Bank Portal.

​Please reference agent ID code VDJSADIE.

Please contact us directly to discuss customer service remote job openings at 405-494-0214.

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