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Fitchburg

Work at Home

Customer Service Specialist

Fitchburg, Massachusetts - 04 Dec, 2019
  • Mommy Jobs Online
  • Remote

Description

Mommy Jobs Online At Home Agents (www.mommyjobsonline.com) is responsible for receiving and processing various incoming phone calls for numerous clients in accordance with policies, procedures, quality standards, and federal laws and regulations.

​Additional responsibilities pertaining to call and sales function are (but are not limited to):
Receive and process incoming phone calls for clients, which includes obtaining, entering, and verifying customer information (e.g. names, addresses, credit card numbers, etc.), answering questions, resolving issues, providing customer service, adhering to scripts, and attempting to make up-sells.
Ensure that calls are processed in strict adherence to established policies, procedures, and quality standards, as well as any federal laws and regulations.
Successfully complete initial on-the-job training, as well as any new product or on-going training.
Process incoming calls manually in the event of computer system failure; and ensure quality or customer issues are escalated using established procedure and brought to resolution (e.g., chat, email, message boards, phone, etc.).

Mommy Jobs Online At Home agents will be expected to master the following knowledge, skills, and abilities to successfully perform this job: customer service skills; sales skills; ability to assertively approach up-sells; ability to follow verbal and written instructions; ability to correctly read scripts; and ability to develop and maintain strong relationships and teamwork with co-workers.

To Become An Agent

*Apply at www.mommyjobsonline.com and click on Join Now and select the Customer Service Remote Job Bank Registry to get connected to our remote customer service job positions. Please reference agent id code MJOLDebraM when you register online.

Mommy Jobs Online is accepting pre-screening interviews, so please call 1-405-418-6160 and ask for Kimberly.

Jobseeker Live Chat - https://tawk.to/chat/5bd13d86476c2f239ff5dd42/default

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