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West Chester

Work at Home

Customer Care Representative / Work From Home

West Chester, Pennsylvania - Yesterday
  • Mommy Jobs Online
  • Remote

Description

Mommy Jobs Online (www.mommyjobsonline.com) answers customer questions about products, client policies, promotions, and provides general customer service resolution on behalf of our clients. The Brand Ambassador also provides technical support using his/her passion and knowledge of the clients' brands to ensure an authentic and personal experience that promotes brand loyalty.

We provide general customer service including order placement, order tracking, warranty returns, and product advice with a thoughtful, friendly, and empathetic tone. We also troubleshoots and resolves customer issues including Wi-Fi connectivity, device setup, app setup and configuration. We take ownership of customer issues and follows through to solve problems while exercising patience and willingness to provide assistance for simple and complex inquiries with positive energy.

Qualities:

Dynamic Communicators –With the voice of our client, team members provide responsive, accurate, and authentic interactions. While resolving technical issues, they simplify the complex, breaking down to make understandable to those less tech savvy—and maybe even sleep deprived.

Empathetic –We know how a message is conveyed is equally important as what is said. By putting themselves in a new parent’s shoes, they focus on the customer’s experience and connect, human-to-human.

Knowledgeable –We are constantly working on improving skills. When new products are released and apps are updated, we enthusiastically learn how to support new features, functions, and integrations to confidently resolve customer issues. No matter what the issue, no matter how complex, we are problem solvers who welcome and lean into challenges.

Essential Duties and Responsibilities include the following.

​Other responsibilities may be assigned.
Creates positive customer touchpoints using friendly, respectful, and professional tone while exhibiting genuine empathy
Accurately follows and complies with all client’s Health and Safety Policies
Maintains discretion and confidentiality in all areas pertaining to data and proprietary information
Provides customer assistance with device installation and app setup and configuration on both iOS and Android platforms
Applies high-quality customer service guidelines, policies, and procedures while servicing customers
Assess customer problems, troubleshoot, and confidently remedy issues including network connectivity and device configuration
Escalates critical support issues following appropriate policies and procedures
Retains and conveys deep knowledge and benefits of client’s products and troubleshooting techniques to continually provide effective support
Accurately documents customer interaction details with limited errors
Embraces the commitment to customer service and nourishes brand loyalty
Attends meetings and trainings as required to obtain new and pertinent information about the client and their products and services
Meets or exceeds all program metrics as outlined in training and manuals (e.g., attendance, quality, sales)
Other duties as assigned

Available Shifts
Full-time team members are scheduled up to 5 days per week and will be scheduled for one weekend shift (Saturday or Sunday) each week
Full-time shift available:
Monday–Sunday between the hours of 3:00 pm–1:00 am ET, up to 5 days per week

To Become An Agent

*Apply at www.mommyjobsonline.com and click on Join Now and select the Customer Service Remote Job Bank Registry to get connected to our remote customer service job positions. Please reference agent id code MJOLDebraM when you register online.

Mommy Jobs Online is accepting pre-screening interviews, so please call 1-405-418-6160 and ask for Kimberly.

Jobseeker Live Chat - https://tawk.to/chat/5bd13d86476c2f239ff5dd42/default

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